We want every Chapelton order to arrive as expected. This page explains our shipping practices, return and refund policies, and answers common questions about online orders.

Purchasers and recipients of alcoholic beverages must be at least 21 years old.

Order Processing

After placing an order, you will receive an email confirming that we received it. This confirmation does not guarantee acceptance of the order. All orders are subject to product availability, payment authorization, age verification, shipping eligibility, and applicable laws.

Please review your order and delivery information carefully. If you need to request a change or cancellation, contact us as soon as possible at orders@chapeltonvineyards.com.

We will make reasonable efforts to accommodate requests, but an order cannot be changed or canceled once it has entered fulfillment or been released to the carrier.

If we are unable to fulfill an item, we will contact you and issue a refund for the unavailable item to the original payment method.

Wine Shipping

Wine may be shipped only to destinations where Chapelton is legally authorized to sell and ship it. Available shipping destinations and delivery methods are displayed during checkout and may change as laws, carrier availability, or Chapelton’s shipping permissions change.

Shipping charges, applicable taxes, and any adult-signature fees will be displayed at checkout before your order is submitted.

Delivery dates are estimates and are not guaranteed. Orders may be delayed by weather, temperature, carrier operations, holidays, inventory availability, legal restrictions, or other circumstances beyond our reasonable control.

When your order ships, you will receive a confirmation email with tracking information when available.

Adult Signature Required

Someone who is at least 21 years old must be available at the delivery address to:

• Present valid government-issued photo identification.
• Personally sign for the shipment.
• Accept delivery from the carrier.

Wine cannot be left unattended or delivered without the required age verification and signature. We recommend using a business or other address where an adult age 21 or older will be available during normal delivery hours.

The purchaser is responsible for providing a complete and accurate delivery address and ensuring that an eligible adult is available to accept the shipment.

Weather Holds

Wine is sensitive to extreme temperatures. To help protect the quality of your order, Chapelton may delay shipment during periods of excessive heat, freezing temperatures, severe weather, or other unsafe shipping conditions.

If your shipment is delayed for weather-related reasons, we will release it when conditions are more suitable or contact you regarding available options.

Failed Delivery or Returned Shipments

If a delivery cannot be completed because:

• No eligible adult is available to sign.
• Valid identification cannot be provided.
• The address is incomplete or incorrect.
• The recipient refuses the shipment.
• The carrier exhausts its delivery attempts. The carrier may return the order to Chapelton.

Please contact us if your order is returned. Additional shipping and carrier charges may apply if you request that the order be shipped again.

If a returned order is eligible for cancellation, the refund may exclude the original shipping charge and any return or carrier fees incurred as a result of the failed delivery. These deductions will not apply when the delivery failure resulted from an error by Chapelton.

Local Pickup

Local pickup may be selected during checkout when available. Please wait until you receive confirmation that your order is ready before arriving.

The person collecting an order containing alcohol must be at least 21 years old and must present valid government-issued photo identification. We may also request the order confirmation or the name of the purchaser.

If someone other than the purchaser will collect the order, please contact us in advance so we can note the authorized pickup person.

Return and Refund Policy

Wine and Other Alcoholic Beverages

Except as required by law, sales of wine and other alcoholic beverages are final. We do not accept alcohol returns based on personal taste preference, a change of mind, an incorrect item ordered by the customer, or an unsuccessful delivery caused by the recipient.

However, we will assist if your order arrives:

• Damaged during shipment.
• Defective or otherwise compromised.
• Missing an item.
• Containing an item you did not order.

Please contact orders@chapeltonvineyards.com within seven days of delivery. Include:

• Your name and order number.
• A description of the problem.
• Photographs of the packaging, shipping label, and affected product when reasonably available.

Please retain the bottle, packaging, and shipping materials until we have reviewed your claim. Do not return or dispose of the product unless instructed to do so.

After reviewing the issue, Chapelton may provide a replacement, store credit, or refund, depending on product availability, the circumstances, and applicable law. If Chapelton requests the return of an incorrect or defective product, we will provide return instructions and cover the authorized return-shipping cost.

Non-Alcohol Merchandise

Eligible non-alcohol merchandise may be returned within 30 days of delivery.

To qualify for a return, the merchandise must be:

• Unused, unopened, and unworn.
• In its original condition and packaging.
• Accompanied by the order number or other proof of purchase.

The following items are not returnable unless they arrive damaged, defective, or incorrect:

• Wine and other alcoholic beverages.
• Gift cards.
• Personalized or custom-made products.
• Food and other perishable products.
• Products marked “final sale.”

Starting a Merchandise Return

Before returning an item, email orders@chapeltonvineyards.com with your order number, the item you wish to return, and the reason for the return.

Once your return is authorized, we will provide instructions for returning the item by mail or, when available, at Chapelton Vineyards and Winery.

Please do not mail a return without prior authorization. Unauthorized returns may not be accepted or refunded.

Unless the return is due to an incorrect, damaged, or defective item:

• The customer is responsible for return-shipping costs.
• Original shipping and delivery charges are nonrefundable.
• Chapelton does not charge a restocking fee.

We recommend using a trackable shipping service when mailing a return. Chapelton is not responsible for returned items lost or damaged before they reach us.

Exchanges

We do not offer direct exchanges for non-alcohol merchandise. If you would like a different item, return the eligible merchandise according to this policy and place a new order.

Damaged, defective, or incorrect wine may be replaced as described above.

Refunds

We will inspect eligible returned merchandise after it is received. If the return is approved, the refund will be issued to the original payment method.

Please allow five to ten business days after approval for Chapelton to process the refund. Your bank or card issuer may require additional time to post the credit to your account.

Shipping charges are refunded only when the return results from a Chapelton error or a damaged, defective, or incorrect item.

Gift-order refunds will be issued to the original purchaser and original payment method.

Nothing in this policy limits any rights available to you under applicable law.